Services - Devices - Support
Residential
We provide a comprehensive laptop & PC computer repair service.
We have over 10 years experience working with many makes and models of computers & mobile devices serving a wide client base.
Free Consultation on the first visit
Free repair estimates
Services
Technology Consulting > Questions about your devices or new technology? Oliver can help!
Hardware & Software > Hardware upgrades and repairs, software licensing and updates/upgrades
Networking Solutions > Design and setup of new networks, repairs and upgrades of existing network infrastructure
Maintenance > Regular maintenance of hardware (power cycle, cleaning and firmware updates) and software (updates)
On-site Support > On-site visits, pickup and delivery
Security Services > Bitdefender Gravity Zone antivirus subscription, security check/audit
Assess Security > Security Audits of most devices
Devices we can help with...
PCs > Desktops, laptops, AIOs
Apple > MacBooks, iMacs
Mobile devices > Phones, tablets, Android, iOS
Networking devices > Routers, WiFi Extenders
Office equipment > Printers, Scanners
Entertainment > Smart TVs, Streaming and casting devices
Support
Tutorials
Online banking > RBC, Scotiabank, Bank of Montreal, etc
Service Canada > Driver's licenses, passport applications, and renewals
Utilities online > Nova Scotia Power, Bell, Eastlink, etc
CRA online > Submit your taxes online
Other Supports
We provide support in implementing video conferencing for various purposes, including professional and personal use. This service is expected to become more vital in the coming years. Furthermore, we offer services like data recovery, password retrieval, and system and software solutions.
Accessibility
Specialised Assistance
Hardware
> Light up Keyboards
> Robust Cables
> Cables with right angles
Software
> SteadyMouse (assistive software, designed to counteract tremors)
User Support
> Assistance in changing the cursor to a larger coloured one
> Increasing the size of the font etc.
We prioritise attention to detail in order to enhance user experience and ensure efficient device accessibility. While certain options may require additional investment, the resulting time and frustration saved in utilising your device effectively is invaluable.
Our Current Rates - for IT
In shop: $80/hour + tax
On site: $80/hour & fuel charges (depending on your location) + tax
Pick-up/delivery of computer: fuel charges (depending on your location) + tax
(All IT services are billed in half hour increments)
Prices for parts are Estimates ONLY! Component prices fluctuate faster than we can update our site!
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User Support with Wyllow
On site: $60/hour & fuel charges (depending on your location) + tax
(All support services are billed in half hour increments)
A successful repair is great. A successful repair with all of your data intact is even better.
Before we start working on your device we do a data backup - and for newer computers have rewarding results, but even with older models we do our best with a good success rate.
Before your appointment
(or you drop off your device)
When bringing in your laptop or other device for IT services and upgrades, please bring:
> the power supply for laptops and devices (for desktops - please leave the power supply at home)
> the device admin password, if it is password protected (plus Apple ID if it is an Apple product)
> a written list of any specific issues or tasks that you want checked
> any relevant information regarding those tasks
How to Prepare for Your On-site (in-home) Service
> Please ensure a person at least 18 years of age is present during the entire time the service is provided.
> Please ensure any required accessories like cables and connectors are available.
> Our tech will require full access to the devices to be serviced, access to the residence, the owner's consent, cooperation to enter the residence or business, a safe working environment, working space, and electrical power.
> Our tech can show you proper identification upon arrival if needed.